Privacy Policy

Last Updated: 23 January 2026

Mike Frankland VO LTD ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mikefranklandvo.co.uk.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out our contact form
• Send us an email
• Interact with our website

This information may include:

• Name
• Email address
• Project details
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent on pages
• Date and time of visit

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide customer service
• Process and fulfil your requests for voice over services
• Send you information about our services (with your consent)
• Improve our website and user experience
• Analyse website usage and trends
• Comply with legal obligations
• Protect against fraud and unauthorised access

3. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data on the following legal bases:

• Consent: When you provide consent for us to process your data (e.g., contact form submission)
• Legitimate Interests: To operate our business, improve our services, and communicate with clients
• Legal Obligation: To comply with applicable laws and regulations

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our use of cookies, please see our Cookie Policy.

Types of Cookies We Use:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors use our website (only with your consent)
• Marketing Cookies: Used to deliver relevant advertisements (only with your consent)

You can manage your cookie preferences at any time using our cookie consent banner.

5. Third-Party Services

We use the following third-party services that may collect information:

Google Apps Script

Our contact form uses Google Apps Script to process form submissions and send them to us via email. When you submit the form, your information is transmitted securely through Google's infrastructure. Please review Google's privacy policy at policies.google.com/privacy.

SoundCloud

We embed audio demos from SoundCloud. When you play these demos, SoundCloud may collect information according to their privacy policy. View SoundCloud's privacy policy at soundcloud.com/pages/privacy.

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third parties who assist us in operating our website and conducting our business (e.g., Google Apps Script for form processing)
• Legal Requirements: When required by law, court order, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets (you would be notified)
• Protection: To protect our rights, property, safety, or that of others

7. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• HTTPS encryption for data transmission
• Secure storage of personal information
• Limited access to personal data
• Regular security assessments

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Contact Form Data: Retained for the duration of our business relationship and up to 7 years afterwards for accounting and legal purposes
• Cookie Preferences: Stored locally in your browser until you clear them or change your preferences
• Website Analytics: Aggregated and anonymised after 26 months

9. Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA) or the UK, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restriction: Request restriction of processing of your data
• Right to Data Portability: Request transfer of your data to another service
• Right to Object: Object to processing of your data for certain purposes
• Right to Withdraw Consent: Withdraw consent at any time (where processing is based on consent)
• Right to Lodge a Complaint: File a complaint with a supervisory authority

To exercise any of these rights, please contact us using the details provided below.

10. Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than the UK. These countries may have different data protection laws. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with GDPR requirements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated policy on this page
• Updating the "Last Updated" date
• Sending you an email notification (if we have your email address)

We encourage you to review this Privacy Policy periodically.

13. Contact Us

14. Consent

By using our website, you consent to our Privacy Policy and agree to its terms. If you do not agree with this policy, please do not use our website.